Terms & Conditions

Your Agreement with Sienna Charles LLC

By signing below (or clicking the “I Agree” buttons below), you indicate your acceptance of these terms, which will form a contract between Sienna Charles LLC (“Company”, “we” or “us”) and the person signing below, on behalf or yourself and all members of your traveling party. These Terms will be incorporated into each Letter of Services (“Letter”) that you accept. These terms and each Letter are collectively referred to as our Agreement.

Description of Services

We will provide services to you in accordance in accordance with our Agreement. We will provide the services to you from the United States. We may use subcontractors or other third parties to provide all or part of the services.


Either party may terminate this Agreement at any time in the event the other party is in default or breach of any material provision of the agreement, and such default or breach continues unremedied for a period of thirty (30) days after written notice thereof.

Payment; Taxes

We will invoice you as described in the Letter for services described in the Letter, and for other services we will invoice you monthly, in arrears. Invoices are payable net twenty (20) days from invoice date. In the event you fail to make payment of any invoice by its due date, we may suspend services. Your failure to pay any undisputed fee when due is a material breach of this Agreement, and such unpaid fees shall accrue interest from the due date until paid at the rate of 1.5% per month or the maximum rate allowed by applicable law, whichever is less. Amounts payable to us are exclusive of any tariff, duty, or tax, however designated or levied. You shall pay all applicable taxes (including without limitation sale, goods and services, use, property, privilege ad valorem and excise taxes) and duties except for taxes based on our income.


We act only as an agent for the resorts, hotels, air carriers, ground operators, and other suppliers of travel services shown on the Letter (the “Suppliers”). We are not responsible for the acts or omissions of Suppliers or their subcontractors or their failure to provide services, adhere to their own schedules, or honor their contracts. Nor are we responsible for any personal or property injuries, omissions, delays, failures to make connections, re-routings, or acts of any governmental authority, or for damage and/or delay due to causes beyond our control such as labor disputes, bankruptcy, defaults, mechanical breakdowns, pandemics, epidemics, quarantines, government restraints, weather problems, volcanic activity, earthquakes, terrorism, or threat of terrorism. Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to this Agreement.

Foreign Entry Requirements and Hazards

We have no special knowledge regarding foreign entry requirements, unsafe conditions, terrorism, health hazards, weather hazards, supplier bankruptcies, or the suitability for a disabled person of any portion of any trip. For information concerning possible dangers at destinations, we recommends going to the State Department travel website at www.travel.state.gov.  For information about passports and visas, and possible dangers at your destinations, go to: https://travel.state.gov/content/travel.html, click on "Find International travel Information” then click on "Country Information", and fill in the name of the destination country. For medical and health information, we recommend contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel. You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination and your connecting points, and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination. Many countries require your passport to be valid for six months beyond the date of entry.


In the event that you are unable or unwilling to use any of the travel services described in our Letter after you have partly or fully paid for them, or in the event of changes, your shortening of your trip, or a reduction in the number of people in your party, there are no refunds.

"In the event that we or our Suppliers  cancel or reschedule a trip for reasons beyond our control, we will refund any amounts that we receive back from the Suppliers during the first 90 days after the date your trip (or unused portion of your trip) was to have taken place. The foregoing is out sole responsibility in connection with full or partial cancellation, rescheduling, or early termination of any trip."

The foregoing is out sole responsibility in connection with full or partial cancellation, rescheduling, or early termination of any trip.




This Agreement supersedes all prior proposals, discussions, and agreements and constitutes the entire Agreement between the parties relating to the services. This Agreement may be modified or supplemented only by a written document signed by an authorized representative of each party. There are no covenants, promises, agreements, conditions, or understandings, either oral or written, between the parties relating to the subject matter of this Agreement, other than as set forth herein. No representation or warranty has been made by or on behalf of a party to this Agreement or any officer, director, agent or employee thereof, to induce the other party to enter into this Agreement, except representations and warranties expressly set forth herein. The preprinted terms and conditions of any purchase order or other ordering document issued by you in connection with this Agreement which add to or conflict with the terms and conditions of this Agreement shall not be binding on Company and shall not modify this Agreement.

Dispute Resolution

The parties shall initially attempt in good faith to resolve any significant controversy, claim, allegation, or dispute arising out of or relating to this Agreement or the services (hereinafter collectively referred to as a “Dispute”) through negotiations between each party. If the Dispute is not resolved within thirty (30) days (or such other period of time mutually agreed upon by the parties) of notice of the Dispute, then the parties agree to submit the Dispute to non- binding mediation on terms and procedures to be mutually agreed to for a period of ninety (90) days. Any mediation proceedings shall be treated as settlement discussions and therefore shall be confidential, and no mediator may testify for either party in any later proceeding relating to the Dispute. No recording or transcript shall be made of the mediation proceedings. Each party shall bear its own costs and expenses of mediation, and the parties shall share equally the fees and expenses of the mediator. If the Dispute is not resolved through negotiations or mediation as set forth above, then either party may commence litigation; provided, that this paragraph shall not be construed to prevent a party from seeking injunctive relief without observing the requirements of this paragraph.

The parties agree that this Agreement shall be governed by the laws of the State of California without regard to its conflicts of laws principles. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the enforceability of the remaining provisions will not in any way be affected or impaired. YOU HEREBY CONSENT TO THE EXCLUSIVE JURISDICTION AND VENUE OF COURTS IN LOS ANGELES COUNTY, CALIFORNIA, USA, IN ALL DISPUTES ARISING OUT OF OR RELATING TO THIS AGREEMENT. The prevailing party shall be entitled to reasonable attorney’s fees.


Except for payment obligations hereunder, neither party shall be liable for delays in any of its performance hereunder due to causes beyond its reasonable control.

If any provision of this Agreement shall be deemed illegal or otherwise unenforceable, in whole or part, that provision shall be severed or shall be enforced only to the extent legally permitted, and the remainder of the provision and the Agreement shall remain in full force and effect. The waiver of any right or election of any remedy in one instance shall not affect any rights or remedies in another instance. A waiver shall be effective only if made in writing and signed by an authorized representative of the party making such waiver. Client may not transfer or assign its rights, duties, or obligations under this Agreement to any person or entity, in whole or in part, without the prior written consent of Company. Any such prohibited assignment shall be void.

All notices under this Agreement shall be given by addressing the communication to the other party at the address set forth in the Letter, and such notice may be given by certified or registered mail or overnight carrier. Such notices shall be deemed given on the date of receipt (or refusal) of delivery of said notice. Either party may update its address upon written notice to the other party.

Seller Of Travel Law

Sienna Charles LLC’s Florida Seller of Travel Number is ST37410

Our CST Number is ___________

We participate in the California Travel Consumer Restitution Fund (TCRF). You may request reimbursement from TCRF if you are owed a refund of more than $50 for transportation or travel services that was not refunded in a timely manner by a seller of travel who was registered and participating in the TCRF at the time of sale. The maximum amount that may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within six months after the scheduled completion date of the travel. A claim must include sufficient information and documentation to prove your claim and a $35 processing fee. You must agree to waive your right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a claim with the TCRF, if you were located in California at the time of the sale. You may request a claim form by writing to: Travel Consumer Restitution Corporation, PO Box 6001, Larkspur, CA 94977-6001; or by faxing a request to: (415)-927-7698. If you are located outside California, this sale is not covered by the TCRF.